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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeff Sanford

May 12, 2026

5  out of  5
rating by Jeff Sanford
"This State Farm office does a great job at helping with any coverage questions. We just added a new car and it was so easy and simple to do over the phone."
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Dana Blair

May 12, 2026

5  out of  5
rating by Dana Blair
"Worked with Sierra recently and thought I had a few 'curveball' issues but she knew exactly what to do. She was quick; had me insured and off the phone within minutes. Easiest experience with insurance ever."
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Lisa McGurr

May 8, 2026

5  out of  5
rating by Lisa McGurr
"We are very pleased with State Farm. I’m not going to lie I avoided going over our insurance with Kari, and I apologize. She is so nice, professional and I enjoyed talking with her over the phone."
We responded:
"Thank you for your kind review, Lisa. The account reviews are so beneficial to ensure that you are properly protected but we do understand your initial hesitation. It’s a lot of information that we request initially and can seem irrelevant at first but it’s vital in ensuring that we understand your needs and can make proper recommendations. We pride ourselves on educating our customers and not being a “one size fits all” insurance agency. Kari is top notch and I’m thankful you allowed her the opportunity to complete your review. We genuinely appreciate your business! "
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Danielle Canfield

May 6, 2026

5  out of  5
rating by Danielle Canfield
"I recently spoke with a woman named Cat and honestly had such a great experience. I had a few questions about coverage, pricing, and what options would actually make sense for me, and she explained everything in a way that was easy to understand without making it feel complicated or pushy. She was confident, super helpful, and very easy to talk to. You can tell she really knows her stuff and genuinely wants to help people make informed decisions instead of just rushing through a conversation. I left feeling way more comfortable and informed than when I started. Great customer service from start to finish."
We responded:
"Danielle, thank you so much for taking the time to share this! We’re so happy Kat was able to make the process feel simple, comfortable, and informative. She truly cares about helping people understand their options and make confident decisions. We appreciate your trust in our team and are grateful for the opportunity to help! "
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dmfarmer15

April 29, 2026

5  out of  5
rating by dmfarmer15
"Katherine "Kat" Eaton took care of getting our home, auto and umbrella policies transferred from Alabama within just a few minutes and the pricing was very good compared to other quotes we had gotten."
We responded:
"Hello & WELCOME to Florida! I’m so happy to hear that Kat was able to provide you competitive quotes in a timely manner. Moving can be stressful so we do our best to take a little off your plate by making the insurance switch smooth and easy. Thank you for choosing our agency! "
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Luis Gonzalez

April 28, 2026

5  out of  5
rating by Luis Gonzalez
"Sierra was super sweet and very attentive!"
We responded:
"Thank you, Luis! We’re so glad to hear Sierra provided such attentive and friendly service. We appreciate your trust in us for your motorcycle and vehicle insurance and are always here if you need anything!"
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Casey Arnold

April 28, 2026

5  out of  5
rating by Casey Arnold
"I had a great experience talking to Kat about different insurance options. She was able to answer all of my questions, even the ones where I felt like I should know the answer, without any judgement. Kat is extremely helpful and easy to work with. I would extremely recommend her for finding out any information you need regarding insurance, especially if you’re brand new to it."
We responded:
"Hi Casey! We’re so glad you had a great experience with Kat! She takes pride in making insurance simple and approachable, and it’s wonderful to hear she was able to answer all your questions without judgment. We truly appreciate your review! "
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Wendy Scoville

April 27, 2026

5  out of  5
rating by Wendy Scoville
"Sierra was exceptionally helpful with all of my questions. It was nice to talk to someone so knowledgeable about car insurance policies. I recommend her to anyone who needs help with their car insurance."
We responded:
"We love hearing these kind words about Sierra! We’re glad she was able to provide knowledgeable, helpful guidance with your auto insurance questions. Thank you for trusting us with your insurance needs! "
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Howard Seltzer

April 20, 2026

5  out of  5
rating by Howard Seltzer
"Everytime I call I always receive the best service and all questions answered. Highly Recommend!"
We responded:
"Thank you for your review, Howard! Our goal is to always have you end the call feeling as if your questions are all answered and feeling like a valued customer of ours. We appreciate your business. Thank you! "
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Joan

April 15, 2026

5  out of  5
rating by Joan
"Great Customer Service From Sierra This Morning. She was Helpful, Responsive, And Answered All Of My Questions. I Truly Appreciate Her Assistance - Thank You!"
We responded:
"Thank you so much for your kind words! We’re glad Sierra was able to answer all your questions and provide such great service. We truly appreciate you trusting us with your home and auto insurance!"
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Christie McCarthy

April 14, 2026

5  out of  5
rating by Christie McCarthy
"Called while I was in the middle of a project so I almost didn't answer the phone. I'm glad I did! She was very friendly and professional. Quickly got me a quote for better auto insurance for less than I'm currently paying even with renter's insurance added. Thank you!"
We responded:
"We are so glad you answered our call as well! Kat was very excited to be able to provide you more coverage and still save you money. We love being able to help our neighbors out. Welcome to Brandi Mark State Farm! Thank you so much for choosing us and taking a few extra moments to leave a kind review!"
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Sally Spaulding

April 14, 2026

5  out of  5
rating by Sally Spaulding
"I spoke with Sierra today, you can hear in her voice that she is happy to help . She took care of a few things for me , she’s such a pleasure to work with. Thank you."
We responded:
"Thank you so much Sally! Sierra brings so much joy to our office and I’m happy to hear that she is spreading that positivity and kindness to our customers as well! "
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Ever Morales

March 25, 2026

5  out of  5
rating by Ever Morales
"Really good experience he take care everything I was asking for appreciate it"
We responded:
"Thank you, Ever, for the kind review of our Jacksonville State Farm insurance office. Our team values your confidence in us to handle your insurance policies."
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Mitko

March 18, 2026

5  out of  5
rating by Mitko
"Great"
We responded:
"Thank you so much for the FIVE STAR review!! "
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Rebecca Manderson

March 18, 2026

5  out of  5
rating by Rebecca Manderson
"Malinda is awesome to work with. Very detailed and quick to respond. She is very professional and knowledgeable. She is an asset to State Farm. I would highly recommend working with Malinda."
We responded:
"Hi Rebecca! Thank you so much for your kind words! We’re thrilled to hear about your great experience with Malinda. Her attention to detail, responsiveness, and professionalism are exactly what we strive for. We truly appreciate your recommendation and your trust in our team for your vehicle insurance needs! - BMSF"
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Cheryl Atkinson

February 25, 2026

5  out of  5
rating by Cheryl Atkinson
"I have been with State Farm for many years and Customer service is one of the reasons why. Always friendly and eager to help."
We responded:
"Thank you for your support and time taken to highlight the service provided by our Agency. The relationships with our customers and community are so important to us and we pride ourselves on superior customer service. We appreciate this review and you! "
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lisa lee

February 25, 2026

5  out of  5
rating by lisa lee
"Kat went above and beyond to help us with our car insurance. She is also looking into home insurance for us. Kat is amazing."
We responded:
"Thank you for the excellent review, Lisa! "
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Savannah Lockwood

February 24, 2026

5  out of  5
rating by Savannah Lockwood
"I’ve been with Brandi Mark State Farm for years and I love it. Kat is the absolute best at answering all of my questions and helping me get the coverage I need at the lowest rate! She’s always quick to respond and makes my life so much easier when it comes to insurance. I would highly recommend Brandi Mark State Farm and Kat to anyone!"
We responded:
"Savannah, thank you so much for your kind words and for trusting our agency over the years — it truly means a lot. I’m especially grateful you took the time to recognize Kat. She cares deeply about our clients and works hard to make sure every question is answered and every coverage decision is clear and comfortable. Knowing she’s made your life easier is exactly why we do what we do. We appreciate your loyalty, your recommendation, and the opportunity to continue serving you. — Brandi Mark"
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Lisa Giacobbe

February 11, 2026

5  out of  5
rating by Lisa Giacobbe
"I worked with Kat on quotes for all of our cars and homes and she was so wonderful! Very courteous, professional and knowledgeable! We decided to switch to them!"
We responded:
"Lisa, thank you so much for your kind words and for choosing to switch to our agency — we’re truly grateful! I’m so glad Kat made the process smooth and professional for you. We’re excited to have you with us and look forward to taking great care of your family’s insurance needs! — Brandi Mark"
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Timothy Lamprecht

February 5, 2026

5  out of  5
rating by Timothy Lamprecht
"Malinda Lewis with State Farm was extremely helpful, thorough and a pleasure to work with! She was able to get me a very good price for better coverage than I had before, I would highly recommend her!"
We responded:
"Thank you so much for your kind words and recommendation! We’re thrilled to hear that Malinda provided such helpful, thorough service and was able to improve your coverage while finding you a great value. Our goal is always to make sure our clients feel confident, protected, and well taken care of, and it means a lot to know we delivered that experience for you. We truly appreciate your trust in our State Farm team and look forward to being here for all your insurance needs!"
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Kathryn Cooley

February 5, 2026

5  out of  5
rating by Kathryn Cooley
"Very " hands on", professional and yet friendly. Highly recommend."
We responded:
"Thank you so much for taking the time to leave a review for us. It was a pleasure speaking with you, Kathy and I look forward to a long term relationship with you and Richard! Thank you for choosing us! "
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Darrel Stalnaker

January 28, 2026

5  out of  5
rating by Darrel Stalnaker
"Great team! They do a great job getting everything all set up. Great customer service!!"
We responded:
"Thank you so much for your review, Darrel. It was a pleasure speaking with you this week to review your new auto insurance policy. Please call us if you need anything or have any additional questions! - Brandi Mark "
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Tanya Porter

January 23, 2026

5  out of  5
rating by Tanya Porter
"I had a great experience with Brandi’s office obtaining auto and renter’s insurance for my parents. Kat was super helpful, very easy to work with, and very quick to respond to emails. I would highly recommend this office for any of your insurance needs."
We responded:
"Welcome to Brandi Mark State Farm, Tanya! You have so many insurance agencies that you could choose from and we are so thankful that you chose us! "
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daniel zelaya

January 20, 2026

5  out of  5
rating by daniel zelaya
"Kat was very helpful and very insightful. Thanks for all your help!"
We responded:
"Hey Daniel! Thank you for taking the time to leave us a five star review! We appreciate you trusting us with your auto insurance! "
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Zachary Jackson

January 15, 2026

5  out of  5
rating by Zachary Jackson
"Great coverages at an affordable price! Made the switch from Esurance and saved over 50 bucks a month even adding car rental and home renters insurance. Cost barely went up with their bundling discounts. Kat is great help and made sure I got the coverages I needed and did not try and oversell anything. Would highly recommend!"
We responded:
"Welcome to State Farm Zachary! We are so happy that you made the switch. Thank you for taking an extra moment to leave such a positive review for Sydney and our agency!"