State Farm® Insurance Agent Brandi Mark

"Thank you, Juan! Your review means so much to us and we are thankful for you. "

"WOWZA! That’s pretty high praise. Thank you so much for leaving us a review. We appreciate YOU! "

"Carla, we really appreciate you choosing us as your preferred insurance agency! Reviews like this are so incredible to read! Thank you for taking the time to recognize Kat. "

"Our number one priority is delivering excellent customer service. Thank you for your kind review! We appreciate you! "

"Wow!! What a phenomenal review. Thank you so much Tonya, for taking time to recognize Kat. We appreciate you! "

"Saint, thank you so much for this review. Rylan and Kat work hard to make sure our customers have the best experience and we appreciate you acknowledging that! "

"It was a pleasure speaking with you today. Thank you for taking the time to go over your policies and for leaving me a a five star review! I appreciate your business and look forward to our next annual review!! - Brandi "

"It was great seeing you both in the office today. Thank you for taking time to highlight Kari and the service she provides. We are thankful that you choose our Agency!"

"We are so thankful that you’ve been our customer over the years! Thank you for the review and we love the added picture of the office!"

"What a phenomenal review for Kat and the team at Brandi Mark State Farm. Thank you so much for your kind words and for allowing us to serve your insurance needs! "

"Thank you, Jake! Kat’s the best and we love having her on our team. Thank you for taking a moment to leave us a review and to highlight Kat! P.S. Cool Name ;) #Jakefromstatefarm"

"Bryan, we appreciate you trusting us with your insurance needs. Thank you for taking a moment to highlight Kat. She works so hard to provide top notch service and I know she will be so appreciative of this review! "

"Thank you so much Nitishia! We appreciate your kind words so much! "

"Thank you for your review, Qasim! I apologize if you didn’t get an immediate answer. Our office is playing catch up from the long holiday weekend and working hard to make sure all of our customers receive a call back. If our team was on the phone when you called, we do have an option to leave a voicemail and we will call back as soon as one of our licensed reps are available! Again, thank you for taking time to leave us some feedback and we hope you had a wonderful weekend! We are happy to hear that Jonathan was able to get you taken care of. Welcome to State Farm! "

"Welcome to our agency, Kara! We are happy to have you as a customer and to be part of your new journey to Florida! Kari is always happy to help and appreciates your kind words! "

"Thank you so much, Michael! We appreciate your business and kind words! "

"Shannon, THANK YOU for your business and THANK YOU for your kind words about Kaylee! She’s been a phenomenal addition to our team over the past year! I am happy to hear that you had such a great experience. We appreciate you! We"

"Edited Response: Again, we appreciate your past business and will no longer be reaching out. We wish you the best! - Brandi Mark, Owner Thank you so much for your review. We appreciate any and all feedback. I am sorry to hear that you feel this way and that you view our attempts to be courteous and thorough as spam and bothersome. Kari does a phenomenal job with our customers and many of our customers prefer to work directly with her due to her abundance of knowledge and her commitment to professionalism. As she stated on your call, company decisions get made that are out of our hands at the agency level. I am a small business owner and appreciate each and every customer that works with my agency. It is my policy that when a customer is no longer with our agency, we send a note of appreciation for their past business and express our desire to hopefully work with them in the future. We include a small gift to thank them and have received a lot of positive feedback for doing this. However, we can absolutely notate your file to not contact you moving forward since that appears to be your wish. Life insurance is a coverage that we are very passionate about due to the important role it plays in the lives of those who are left behind when a family member passes. It is also my policy that my team discuss this coverage with every customer they work with to ensure we don’t miss anyone or fail to explain that this coverage is available. Again, these are my policies for my agency and they are put in place to protect and show appreciation to our customers. I apologize if you felt Kari was being rude on the phone. She was trying very hard to talk with you but was having a difficult time due to you yelling and cussing. After a couple of attempts at understanding why you were upset, she advised that if the card was the issue, it could be thrown away and we would not send another one. I empower my team to make the decision to not continue a conversation when a customer is using foul language and excessive volume. We operate a very ethical agency that strives to provide top notch customer service at all times. We have over 100 five star Google reviews that reflect how our agency operates. Unfortunately this was a situation that was obviously highly frustrating for you and Kari was not able to overcome that based on the conversation that took place. We wish you and your family the best and appreciate your prior business. - Brandi Mark, Owner"

"Thank you for the review, Nicholas! Kat works hard to build relationships with our customers and genuinely cares! We strive to truly be a “Good Neighbor” in our office! Thank you for trusting us with your insurance needs! "

"Daryl, thank you so much for the kind words about Kat! We're thrilled to hear that she provided excellent assistance, and I'm here to ensure your insurance needs are always met with the same level of care and expertise."

"Elizabeth, thank you so much for the amazing review! Kat is an outstanding member of our team."

"Thank you for giving us the opportunity Jeff!"

"We enjoy working with you as well and appreciate your kind words! Thank you for your business! "

"Thank you for recommending others to our agency and taking time to highlight your experience with our office. We pride ourselves on providing excellent service and proper coverage's to ensure our customers are protected if the worst were to occur. Thank you for trusting us with your insurance needs! "

"Christopher, thank you so much for your kind words. We truly care about all of our customers and want to ensure that they are satisfied in every aspect!"