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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ever Morales

March 25, 2026

5  out of  5
rating by Ever Morales
"Really good experience he take care everything I was asking for appreciate it"
We responded:
"Thank you, Ever, for the kind review of our Jacksonville State Farm insurance office. Our team values your confidence in us to handle your insurance policies."
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Mitko

March 18, 2026

5  out of  5
rating by Mitko
"Great"
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Rebecca Manderson

March 18, 2026

5  out of  5
rating by Rebecca Manderson
"Malinda is awesome to work with. Very detailed and quick to respond. She is very professional and knowledgeable. She is an asset to State Farm. I would highly recommend working with Malinda."
We responded:
"Hi Rebecca! Thank you so much for your kind words! We’re thrilled to hear about your great experience with Malinda. Her attention to detail, responsiveness, and professionalism are exactly what we strive for. We truly appreciate your recommendation and your trust in our team for your vehicle insurance needs! - BMSF"
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Cheryl Atkinson

February 25, 2026

5  out of  5
rating by Cheryl Atkinson
"I have been with State Farm for many years and Customer service is one of the reasons why. Always friendly and eager to help."
We responded:
"Thank you for your support and time taken to highlight the service provided by our Agency. The relationships with our customers and community are so important to us and we pride ourselves on superior customer service. We appreciate this review and you! "
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lisa lee

February 25, 2026

5  out of  5
rating by lisa lee
"Kat went above and beyond to help us with our car insurance. She is also looking into home insurance for us. Kat is amazing."
We responded:
"Thank you for the excellent review, Lisa! "
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Savannah Lockwood

February 24, 2026

5  out of  5
rating by Savannah Lockwood
"I’ve been with Brandi Mark State Farm for years and I love it. Kat is the absolute best at answering all of my questions and helping me get the coverage I need at the lowest rate! She’s always quick to respond and makes my life so much easier when it comes to insurance. I would highly recommend Brandi Mark State Farm and Kat to anyone!"
We responded:
"Savannah, thank you so much for your kind words and for trusting our agency over the years — it truly means a lot. I’m especially grateful you took the time to recognize Kat. She cares deeply about our clients and works hard to make sure every question is answered and every coverage decision is clear and comfortable. Knowing she’s made your life easier is exactly why we do what we do. We appreciate your loyalty, your recommendation, and the opportunity to continue serving you. — Brandi Mark"
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Lisa Giacobbe

February 11, 2026

5  out of  5
rating by Lisa Giacobbe
"I worked with Kat on quotes for all of our cars and homes and she was so wonderful! Very courteous, professional and knowledgeable! We decided to switch to them!"
We responded:
"Lisa, thank you so much for your kind words and for choosing to switch to our agency — we’re truly grateful! I’m so glad Kat made the process smooth and professional for you. We’re excited to have you with us and look forward to taking great care of your family’s insurance needs! — Brandi Mark"
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Timothy Lamprecht

February 5, 2026

5  out of  5
rating by Timothy Lamprecht
"Malinda Lewis with State Farm was extremely helpful, thorough and a pleasure to work with! She was able to get me a very good price for better coverage than I had before, I would highly recommend her!"
We responded:
"Thank you so much for your kind words and recommendation! We’re thrilled to hear that Malinda provided such helpful, thorough service and was able to improve your coverage while finding you a great value. Our goal is always to make sure our clients feel confident, protected, and well taken care of, and it means a lot to know we delivered that experience for you. We truly appreciate your trust in our State Farm team and look forward to being here for all your insurance needs!"
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Kathryn Cooley

February 5, 2026

5  out of  5
rating by Kathryn Cooley
"Very " hands on", professional and yet friendly. Highly recommend."
We responded:
"Thank you so much for taking the time to leave a review for us. It was a pleasure speaking with you, Kathy and I look forward to a long term relationship with you and Richard! Thank you for choosing us! "
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Darrel Stalnaker

January 28, 2026

5  out of  5
rating by Darrel Stalnaker
"Great team! They do a great job getting everything all set up. Great customer service!!"
We responded:
"Thank you so much for your review, Darrel. It was a pleasure speaking with you this week to review your new auto insurance policy. Please call us if you need anything or have any additional questions! - Brandi Mark "
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Tanya Porter

January 23, 2026

5  out of  5
rating by Tanya Porter
"I had a great experience with Brandi’s office obtaining auto and renter’s insurance for my parents. Kat was super helpful, very easy to work with, and very quick to respond to emails. I would highly recommend this office for any of your insurance needs."
We responded:
"Welcome to Brandi Mark State Farm, Tanya! You have so many insurance agencies that you could choose from and we are so thankful that you chose us! "
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daniel zelaya

January 20, 2026

5  out of  5
rating by daniel zelaya
"Kat was very helpful and very insightful. Thanks for all your help!"
We responded:
"Hey Daniel! Thank you for taking the time to leave us a five star review! We appreciate you trusting us with your auto insurance! "
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Zachary Jackson

January 15, 2026

5  out of  5
rating by Zachary Jackson
"Great coverages at an affordable price! Made the switch from Esurance and saved over 50 bucks a month even adding car rental and home renters insurance. Cost barely went up with their bundling discounts. Kat is great help and made sure I got the coverages I needed and did not try and oversell anything. Would highly recommend!"
We responded:
"Welcome to State Farm Zachary! We are so happy that you made the switch. Thank you for taking an extra moment to leave such a positive review for Sydney and our agency!"
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G. S.

January 15, 2026

5  out of  5
rating by G. S.
"Did a great job sharing our options, answering questions, and educating us on the benefits of different insurance options. Very customer friendly and highly recommend."
We responded:
"G.S. Thank you for this review. We believe it’s highly important that our customers understand their insurance policies whether that’s auto insurance, life insurance or homeowners insurance. Education is so valuable to ensure that you understand what you’re paying for. Thank you for choosing our agency for your insurance needs! "
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Martin Blue

January 7, 2026

5  out of  5
rating by Martin Blue
"I just had my annual insurance review with Kat Eaton representing the Mark Insurance Agency. Kat was professional and courteous. Working with this Agency, I am confident that my insurance needs are being met."
We responded:
"Annual Insurance reviews are so important to make sure we are keeping up with any potential changes in your life. Thank you for taking the time to meet with us and for being our customer! "
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Roger

December 12, 2025

5  out of  5
rating by Roger
"Brandi is an exceptional insurance agent who went above and beyond to help us quickly resolve our situation. We were transitioning from California to Florida, and she made the entire process smooth and stress-free. She answered all of our questions, was extremely patient, and ensured we received all the coverage and benefits we needed. Brandi was transparent, responsive, and incredibly helpful throughout the process. I highly recommend working with Brandi—she is a true professional and a trusted agent."
We responded:
"Thank you so much for taking the time to share your experience! We’re truly grateful for your kind words. Navigating an insurance transition from California to Florida can feel overwhelming, so we are glad we could help make the process smooth and stress-free for you. It was a pleasure answering your questions and ensuring you had the right coverage for your auto insurance needs. Your trust means a great deal, and we’re always here if you need anything in the future. Thank you again! "
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Vicki Nittinger

November 24, 2025

5  out of  5
rating by Vicki Nittinger
"Kat was AMAZING and got me better auto coverage for a LOT less money! CALL HER FOR A QUOTE!"
We responded:
"We love this!!! Saving money AND getting good service is a WIN. Thank you for taking time to leave a review and thank you for choosing us! "
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James Haynes

November 24, 2025

5  out of  5
rating by James Haynes
"Katt's most helpful and knowledgeable !!!!!"
We responded:
"She’s incredible and we’re so lucky to have her. Thank you for the KUDOS to Kat! "
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Bob

November 24, 2025

5  out of  5
rating by Bob
"Kat at state farm was very helpful glad she help me out I would recommend her to others 10/10 customer service"
We responded:
"Thank you for this kind review, Bob! She works so hard to help out customers and we love the positive feedback!"
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Keshawn Holland

November 17, 2025

5  out of  5
rating by Keshawn Holland
"Kat is amazing, she’s so sweet and very understanding and she strives to do the upmost that she can to help you with your insurance needs! I would definitely recommend speaking with her as she really cares!"
We responded:
"Thank you for your review, Keshawn! We are so incredibly thankful that you trust us for your insurance needs. "
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Promyse Bolling

November 14, 2025

5  out of  5
rating by Promyse Bolling
"Kathrynne was the sweetest Insurance Agent I’ve spoken to by far! She gave me such a warm welcome and offered words of encouragement. I can tell she genuinely cares for her customers.🥰🥰 - Promyse"
We responded:
"Thank you, Promyse. Kat genuinely does care about our customers. She brings the sunshine to the office and we are all so thankful that she’s part of our team! Thank you for leaving her a positive review and for choosing our agency! "
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Tracy Ephrem

October 29, 2025

5  out of  5
rating by Tracy Ephrem
"Malinda was amazing to work with! Answered all my questions, for me the help I needed...and she was funny! Great job all around in this office!"
We responded:
"“She was funny”, thank you Tracy! She definitely keeps us laughing at the office and adds a lot of fun to our team. I’m happy to hear that you had a great experience! We genuinely appreciate your business. ✨ "
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Signy Moreland

October 29, 2025

5  out of  5
rating by Signy Moreland
"Kat Is so professional and extremely helpful! Request her for all of your insurance needs!"
We responded:
"Love this review, Signy! Thank you for choosing my agency. We’re thrilled to hear that Kat provided such great service. She truly cares about helping our customers find the right coverage for their needs."
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Anna

October 21, 2025

1  out of  5
rating by Anna
"Please be aware of their price changes in the app, make sure they are updated by you, thank you!"
We responded:
"Good morning, Anna. While we always appreciate reviews, we would love feedback as to why we received a one star. As you can see from the hundreds of five star reviews we have, our commitment to exceptional service is a priority. We would love to know what happened to make you feel as if you received less than stellar service. A review of our book of business does not show an Anna and I see this is a newer profile with no other reviews. If you go by a different name and do not wish to have your information public, you can call the office and speak with me directly. If you are a customer of a different office, please contact their office directly and kindly remove your review as this is directly tied to my agency only. 904-551-1643 Brandi Mark, Agent "
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Gary Prim

October 21, 2025

5  out of  5
rating by Gary Prim
"Very helpful."
We responded:
"Thank you for your 5 star ⭐️ review! "